1. Product Return Policy
- Eligibility & Timeframe: We accept returns on some products within some days of purchase, provided they are unused and in their original packaging.
- Return Process: To initiate a return, please contact our customer support team with your order details. We will provide instructions on shipping and refunds or replacements, depending on the reason for the return.
- Exceptions: Certain items (e.g., opened or custom products) may not be eligible for return.
2. Our Working Time
- Regular Business Hours: We’re available Monday through Friday, [9 AM – 5 PM], excluding major holidays.
- Response Time: We strive to respond to all inquiries within [24–48 hours].
- After-Hours Support: For urgent inquiries outside normal hours, please leave a message or send an email, and we’ll get back to you as soon as possible.
3. Shipping Time
- Processing & Dispatch: Orders are typically processed within [1–2 business days].
- Estimated Delivery: Depending on your location, shipping may take [3–7 business days] once the order has been dispatched.
- Delayed Shipments: In cases of high demand or carrier delays, delivery times could be extended. Please contact us if your order hasn’t arrived within the expected timeframe.
