Issue 1: Cassette Not Detected
- Ensure the cassette is fully inserted and locked into the correct position. You should feel or hear a small “click” when it’s properly in place.
- If the device still doesn’t recognize the cassette, try using a new cassette or gently clean the insertion slot to remove any dust or debris.
Issue 2: Screen Freeze
- If the screen becomes unresponsive, power off the device and restart it to clear any temporary glitches.
- Check for available software or firmware updates; installing the latest version may resolve known bugs or compatibility issues.
- If the problem persists, contact customer support for further assistance.
Issue 3: QC Failed
- A QC failure typically indicates that the device’s internal quality control checks weren’t successful.
- Double-check that all components are correctly set up and that the test has been performed according to the instructions.
- If QC errors continue after attempting basic troubleshooting, please get in touch with our support team. We will help you troubleshoot the problem or arrange a replacement if needed.
